LEAD by Otolo

CREATE LEADERS THAT INSPIRE OTHERS

THE ELEVATOR PITCH

LEAD focuses on inspiring, empowering and supporting current and future leaders to reach their full potential and drive your business forward.

HOW IT WORKS

  • Discovery Call or Workshop: We need to get to know you and your people and understand what your business needs in order to build something amazing.

  • 6-Month Course with Three Different Modules: We run three modules designed to work with your business and your values.

  • About the Modules: Each module can be taken individually or together as a three-module course.

Self - Accountability

Module One

  • Self-Accountability is hugely beneficial for individuals working in hospitality for a number of reasons:

    Improved Performance: When those working in hospitality hold themselves accountable for their actions and responsibilities, they are more likely to perform at their best. They take ownership of their work, strive for excellence, and are less likely to make mistakes or miss important details.

    Increased Motivation: Self-accountability can also increase motivation among those in hospitality. When individuals feel responsible for their own success, they are more likely to be motivated to achieve their goals and take initiative in their work.

    Professional Growth: Self-accountability can help individuals identify areas for improvement and take steps to develop their skills and knowledge. This can lead to professional growth and career advancement opportunities.

    Positive Work Environment: When individuals hold themselves accountable, they contribute to a positive work environment. They are more reliable, trustworthy, and cooperative, which can improve teamwork and collaboration among colleagues.

    Enhanced Guest Experience: Self-accountability can also benefit the guest experience. Those who take ownership of their work are more likely to provide exceptional service, meet guest expectations, and handle any issues or challenges that may arise.

  • We can offer a quote based on one-day workshops for each module or the full ‘Lead’ course.

    Please do get in touch with James at james@myotolo.com to receive a bespoke quote for your requirements.

Impact & Influencing

Module Two

  • Building Relationships: In hospitality, building relationships with customers, suppliers, and other stakeholders is essential. By using impactful and influential communication, businesses can establish trust, loyalty, and goodwill, which can lead to successful long-term partnerships.

    Improving Guest Experience: The hospitality industry is all about providing excellent customer service and creating memorable experiences for guests. By using impactful and influential communication, businesses can better understand guest needs and preferences, and tailor their services accordingly.

    Increasing Revenue: The ability to impact and influence others can be a powerful tool for increasing revenue in the hospitality industry. By using persuasive communication, businesses can promote their offerings and convince customers to purchase additional products and services.

    Managing Conflict: In hospitality, conflict can arise between customers, employees, and other stakeholders. By using impactful and influential communication, businesses can resolve conflicts in a way that preserves relationships and minimizes negative impacts.

    Leading Teams: Effective leadership is critical in hospitality, where teamwork is essential for delivering exceptional service. By using impactful and influential communication, leaders can motivate and inspire their teams to achieve high levels of performance.

  • We can offer a quote based on one-day workshops for each module or the full ‘Lead’ course.

    Please do get in touch with James at james@myotolo.com to receive a bespoke quote for your requirements.

Strategic Thinking

Module Three

  • Stay ahead of the curve and achieve long-term success!
    Strategic thinking brings a whole host of brilliant advantages to businesses including:

    Competitive Advantage: Strategic thinking can help hospitality businesses gain a competitive advantage over their rivals. By identifying and responding to market trends and consumer demands, businesses can adapt to changes and stay ahead of the competition.

    Increased Revenue: Strategic thinking can lead to increased revenue by identifying new revenue streams, improving customer experiences, and optimizing operations. By creating innovative offerings, businesses can attract more customers and increase profits.

    Improved Customer Satisfaction: Hospitality businesses that practice strategic thinking can deliver more personalized and memorable experiences to their customers. By anticipating customer needs and preferences, businesses can exceed their expectations and build loyalty.

    Efficient Operations: Strategic thinking can help businesses streamline their operations by identifying areas where efficiency can be improved. By optimizing workflows, reducing costs, and improving productivity, businesses can improve their bottom line.

    Flexibility: Strategic thinking enables hospitality businesses to be more flexible and adaptable to changing market conditions. By developing contingency plans and being prepared for unexpected events, businesses can minimize risk and maintain resilience.

  • We can offer a quote based on one-day workshops for each module or the full ‘Lead’ course.

    Please do get in touch with James at james@myotolo.com to receive a bespoke quote for your requirements.

THE MODULES

Graduation in London

Otolo Leadership Certificate

New skills, tools and energy

Ready to shake up your leadership team?

Bring Otolo into your team and we’ll make things better. We’re change makers, out to inspire and improve hospitality for good.

Send us a message to get started.

  • "Lead transformed the teams beliefs about what it means to be a leader. What we have got from the course far exceeds simple ROI! This has made our team become the kind of leader they would aspire to. Thank you team Otolo! "

    Penally Abbey Hotel