Insights

  • Hospitality Mental Health Guru Dee Burrowes Joined Our Lobby Talks

    Hospitality Mental Health Guru Dee Burrowes Joined Our Lobby Talks

    We welcome Dee Burrowes for a new episode of Lobby Talks, and we were amazed by her brilliant expertise in hotel management. Let’s get to know Dee a little bit better, her career achievements, why she chose to become a...

  • Founder Of REMS Hospitality Carmen Mallo Joined Lobby Talks

    Founder Of REMS Hospitality Carmen Mallo Joined Lobby Talks

    We welcomed Carmen Mallo for a new episode of Lobby Talks, and we were amazed by her background in Hospitality and Revenue Management. Let’s get to know Carmen a little bit better, her career achievements, why she founded benchmarking tool REMS,...

  • C-Suite, Hospitality Growth And Marketing Expert Franck Kermarrec Joined Lobby Talks

    C-Suite, Hospitality Growth And Marketing Expert Franck Kermarrec Joined Lobby Talks

    Let’s get to know Franck a little bit better, his biggest accomplishments and how he has made it to where he is, sharing the stories behind his best and worst day in hospitality, and just how he would choose to...

  • Omotenashi, The Japanese Philosophy That Changed Hospitality

    Omotenashi, The Japanese Philosophy That Changed Hospitality

    Omotenashi (pronounced as oh-mo-te-nash-ee) is a Japanese principle and philosophy that originated from tea ceremonies in Japan and has been passed down from generation to generation. It can be translated as “hospitality”; however, the meaning engraved in the word is much deeper. ...

  • Mental Health In The Hotel Industry

    Mental Health In The Hotel Industry

    The reality in your early years can be a high intensity of work in many roles, and we should all be aware there is a huge issue regarding mental health challenges in the industry. Many people experience anxiety, depression or burnout...

  • 5 Ways To Keep Service Levels High When Understaffed

    5 Ways To Keep Service Levels High When Understaffed

    Out of the frying pan and into the fire. Just as hoteliers are beginning to see bookings rebound, a new challenge arises: Staffing the hotel. Finding and keeping staff is proving to be this year’s monstrous challenge. And, no one...