Insights

  • Omotenashi, The Japanese Philosophy That Changed Hospitality

    Omotenashi, The Japanese Philosophy That Changed Hospitality

    Omotenashi (pronounced as oh-mo-te-nash-ee) is a Japanese principle and philosophy that originated from tea ceremonies in Japan and has been passed down from generation to generation. It can be translated as “hospitality”; however, the meaning engraved in the word is much deeper. ...

  • Mental Health In The Hotel Industry

    Mental Health In The Hotel Industry

    The reality in your early years can be a high intensity of work in many roles, and we should all be aware there is a huge issue regarding mental health challenges in the industry. Many people experience anxiety, depression or burnout...

  • 5 Ways To Keep Service Levels High When Understaffed

    5 Ways To Keep Service Levels High When Understaffed

    Out of the frying pan and into the fire. Just as hoteliers are beginning to see bookings rebound, a new challenge arises: Staffing the hotel. Finding and keeping staff is proving to be this year’s monstrous challenge. And, no one...

  • Operating Lifestyle Hotel Brands: Lessons From Philippe Zrihen At Ennismore

    Operating Lifestyle Hotel Brands: Lessons From Philippe Zrihen At Ennismore

    For Philippe Zrihen, head of Ennismore, Americas, a good lifestyle boutique hotel brand makes you feel cool and like you’re in the middle of something. “It doesn’t matter if you’re 84 or you’re 24, you just feel a certain vibe.” Operating...

  • Why You Should Be A Part Of Hospitality (With IHG Skills Academy) #1

    Why You Should Be A Part Of Hospitality (With IHG Skills Academy) #1

    There’s some instability in hospitality right now and many challenges but the sector has so much to offer. About 1/8 people leave hospitality every year because there is a lack of development opportunities and inspiration. At Otolo, you can access...

  • The Ultimate Self-Care Checklist For Working In Hospitality

    The Ultimate Self-Care Checklist For Working In Hospitality

    What Otolo learnt from industry experts at EXP101. How can we maintain a healthy work-life balance, and which techniques enhance employee experience within the sector? This January, we had the pleasure of attending the afternoon Managing Wellness in the Workplace, an event organised by events company EXP101 at the vibrant Huckletree Shoreditch in London. We had a fantastic...