Otolo Level 2 Hospitality CPD ( * Free in London area )
Otolo Level 2 Hospitality CPD
Exploring customer experience and brand awareness • Understanding Conflict resolution • Building resilience through useful tools • Developing communication skills across teams
This course programme lasts up to 6 months.
💡 What you’ll learn in our Masterclass
✔️ Customer experience: brand values and customer journey
✔️ Brand awareness: how to create experiences that are brand aligned
✔️ Conflict resolution: how to handle difficult situations
✔️ Resilience tools: how to prioritise and focus in your role
✔️ Communication: understanding different communication styles
🤝 Led by live coaching and mentoring sessions
✔️ 1 hour of accredited coaching per month (worth over £500)
✔️ 1 hour of expert mentoring per month, matched perfectly to your needs
✔️ 1 hour of speed mentoring per month, including networking with global hospitality professionals
🎁 Other benefits
✔️ Free access to our global hospitality community
✔️ Free access to our events
✔️ Free access to our industry insight
✔️ 1 years worth of TIP Hospitality membership giving you offers and discounts
Just purchase via our shop and we will be in touch to discuss next steps.
* Based on ESF qualification guidelines