For employees who work directly with customers, put yourself first. It is crucial to look after your own mental health as your number one goal. Your responsibilities include providing your service with a smile no matter your personal situation, which prevents you from addressing your emotions and can lead to mental health issues. 74% of hospitality workers report being abused by customers, and with the rise in popularity of social media and review sites such as TripAdvisor, customers have long felt empowered to leave negative reviews online. The feeling of being constantly scrutinised and judged only adds to the pressure of work and staff are under pressure to act in a manner that does not negatively impact the business.
Furthermore, working 70 hours a week is not uncommon in hospitality, and the long intense hours are a big contributor to poor mental health. The hospitality industry is notorious for demanding long hours and added non-paid work as a requirement. We all go beyond the minimum and put in extra hours to satisfy our guests and complete our work, which isn’t sustainable given everything else in our lives – family, friends and our own hobbies and health.