



This course programme lasts up to 6 months.
What you’ll learn in our Masterclass
Customer experience: brand values and customer journey
Brand awareness: how to create experiences that are brand aligned
Conflict resolution: how to handle difficult situations
Resilience tools: how to prioritise and focus in your role
Communication: understanding different communication styles
Led by live coaching and mentoring sessions
1 hour of accredited coaching per month (worth over £500)
1 hour of expert mentoring per month, matched perfectly to your needs
1 hour of speed mentoring per month, including networking with global hospitality professionals
Other benefits
Free access to our global hospitality community
Free access to our events
Free access to our industry insight
✔️ 1 years worth of TIP Hospitality membership giving you offers and discounts



This course lasts up to 6 months.
What you’ll learn in our Masterclass
Customer experience: brand values and customer journey
Brand awareness: how to create experiences that are brand aligned
Conflict resolution: how to handle difficult situations
Resilience tools: how to prioritise and focus in your role
Communication: understanding different communication styles
Led by live coaching and mentoring sessions
1 hour of accredited coaching per month (worth over £500)
1 hour of expert mentoring per month, matched perfectly to your needs
1 hour of speed mentoring per month, including networking with global hospitality professionals
Other benefits
Free access to our global hospitality community
Free access to our events
Free access to our industry insight
✔️ 1 years worth of TIP Hospitality membership giving you offers and discounts
This course lasts up to 6 months.
💡 What you’ll learn in our Masterclass
✔️ Team performance: how to deliver effective feedback
✔️ Diversity and inclusion: understanding legislation and unconscious bias
✔️ Leadership: how to identify and execute your values as a leader
✔️ Leadership styles: understanding your personal leadership style
✔️ Team needs: recognising team members motivation and skills
🤝 Led by live coaching and mentoring sessions
✔️ 1 hour of accredited coaching per month (worth over £500)
✔️ 1 hour of expert mentoring per month, matched perfectly to your needs
✔️ 1 hour of speed mentoring per month, including networking with global hospitality professionals
🎁 Other benefits
✔️ Free access to our global hospitality community
✔️ Free access to our events
✔️ Free access to our industry insight
✔️ 1 years worth of TIP Hospitality membership giving you offers and discounts
















