Otolo Blogs

Mental Health in the Hotel Industry

Mental Health in the Hotel Industry

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The Opportunity for Hospitality and New Careers in Africa

Tourism has flourished in Africa over the last few years, making it an attractive continent for investors, developers and major international hospitality brands.

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Omotenashi – The Japanese Philosophy that Changed Hospitality

Omotenashi (pronounced as oh-mo-te-nash-ee) is a Japanese principle and philosophy that can be translated in English as “hospitality”. The philosophy has three distinct values: empathy, anticipation and authenticity. 

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Why Internal Mentoring Programmes Do Not Work

A good mentoring programme can significantly improve staff engagement, retention and enthusiasm. But a bad mentoring programme can cause significant harm to an organisation.

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5 Ways Mentoring Can Save Hospitality

The current labour shortage requires a multi-faceted solution. Mentoring can play a part – find 5 ways it can provide a solution below. Let’s use mentoring as a secret weapon in hospitalities resurgence!

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The Hospitality Staffing Crisis

Thousands of workers have left the hospitality industry and won’t come back. Hotels, restaurants, pubs, and attractions will not be able to fully reopen if businesses cannot find enough staff. Why are we facing this hospitality crisis and how can it be solved?

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